You may return most new, unopened items within 30 days of delivery for a full refund. HSLC will pay the return shipping costs if the return results from an HSLC error (you received an incorrect or defective item, etc.).
You should expect your refund within four weeks of giving your package to the return shipper; however, you will receive a refund faster in many cases. This period includes the transit time to retrieve your return from the shipper (5 to 10 business days), the time it takes to process your return once received (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact HSLC using the Contact Us page with your order number and details about the product you want to return. HSLC will respond quickly with instructions for returning items from your order.
HSLC only ships to Oregon for the time being. Note there are restrictions on some products prohibiting shipment to some destinations within the continental US.
When you place an order, HSLC will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on your chosen shipping provider, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items sold are weight-based. The weight of any item is on the detail page. All weights are rounded up to the next full pound, reflecting the policies of the shipping companies HSLC uses.